Privacy policy

Last updated: October 6, 2026

Hcjewellery respects your privacy and is committed to protecting your personal data. This policy explains how personal information may be collected, used, stored and protected when you visit our website, place an order or contact our customer service.

This policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection legislation.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and contact information;
  • Email address and telephone number;
  • Billing and shipping information;
  • Order details and purchase history;
  • Payment and transaction-related information;
  • Information provided when contacting customer service;
  • Return, refund and exchange information;
  • Technical information such as IP address, browser type, device information and website activity;
  • Cookie and similar technology information where applicable.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments and help prevent fraud;
  • Arrange product delivery;
  • Communicate with customers regarding orders;
  • Handle returns, refunds and customer service requests;
  • Maintain and improve our website;
  • Protect the security of our website and services;
  • Comply with legal and regulatory obligations;
  • Send marketing communications where legally permitted and where required consent has been obtained.

Legal Bases for Processing

Depending on the circumstances, we may process personal data on the following legal bases:

  • Performance of a contract, including processing and delivering an order;
  • Compliance with a legal obligation;
  • Our legitimate interests, where permitted by applicable law;
  • Your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Payment Information

Our available payment methods may include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.

Payments may be processed directly by the applicable payment service providers. Hcjewellery generally does not have access to complete payment card numbers or payment authentication information processed directly by these providers.

Payment providers may process personal information according to their own privacy policies and applicable legal requirements.

Service Providers

We may share information with service providers where reasonably necessary to operate our online store and provide services to customers.

These service providers may include e-commerce technology providers, payment providers, shipping and delivery providers, customer service providers, fraud prevention providers, security providers and professional advisers.

We may also disclose information where required by applicable law or to protect our legal rights and the security of our services.

We do not sell personal information to third parties.

Shopify

Our online store is operated using Shopify's e-commerce platform. Shopify and its service providers may process personal information as necessary to provide, maintain and secure the services supporting our online store.

Information processed through Shopify may be subject to Shopify's own privacy practices and applicable data protection requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential store functions, security, preferences, analytics and, where applicable, marketing purposes.

Where consent is required under applicable French law, non-essential cookies or similar technologies will only be used after the required consent has been obtained.

You may manage available cookie preferences through the cookie settings provided on our website or through your browser settings.

Marketing Communications

Where permitted by applicable law, we may send promotional communications if you have provided the required consent or if another lawful basis applies.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting hello@hcjewellery.com.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes and complying with legal, accounting and regulatory obligations.

When information is no longer required, it will be deleted or securely anonymized where reasonably practicable, subject to applicable legal retention requirements.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Data Transfers

Some service providers may process personal information outside France or the European Economic Area.

Where personal data is transferred outside the European Economic Area, appropriate safeguards required by applicable data protection law will be used where necessary, such as an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism recognized under the GDPR.

Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Access your personal data;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of personal data in applicable circumstances;
  • Request restriction of processing in applicable circumstances;
  • Object to certain processing activities;
  • Request data portability where applicable;
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at hello@hcjewellery.com.

Right to Lodge a Complaint

If you believe that your personal data has not been processed in accordance with applicable data protection law, you may lodge a complaint with the competent supervisory authority.

For France, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

Changes to This Policy

We may update this policy from time to time to reflect changes to our services, legal requirements or data protection practices.

When changes are made, the “Last updated” date at the beginning of this policy will be updated.

Contact Us

Store: Hcjewellery

Website: www.hcjewellery.com

Email: hello@hcjewellery.com

Phone: +33 6 09 13 55 54

Address: 24 RUE DU SOUS LIEUTENANT TRUPIN, SAINT-MÉDARD-D'EYRANS, 33860, France

Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Central European Time, CET). Sunday: Closed.

Applicable French Law

This policy is interpreted and applied in accordance with applicable French and European data protection legislation, including the GDPR and applicable French data protection law.

Nothing in this policy is intended to limit any mandatory privacy or data protection rights available under applicable law.