Terms of service
Last updated: October 6, 2026
These Terms of Service apply to purchases made through the Hcjewellery online store.
By placing an order through our website, you acknowledge that you have read and accepted these Terms, subject to any mandatory consumer rights provided by applicable law.
About Hcjewellery
Store: Hcjewellery
Website: www.hcjewellery.com
Email: hello@hcjewellery.com
Phone: +33 6 09 13 55 54
Address: 24 RUE DU SOUS LIEUTENANT TRUPIN, SAINT-MÉDARD-D'EYRANS, 33860, France
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, measurements and other information displayed on our website are accurate and up to date.
Colors and appearance may vary depending on your device, screen settings and other technical factors.
Product availability may change without notice. If an ordered product becomes unavailable, we will contact the customer and provide an appropriate solution in accordance with applicable law.
Prices
Product prices are displayed on the website at the time of purchase.
Where applicable, prices for consumers in France are displayed in euros and include applicable taxes.
Any applicable delivery charges will be presented before the customer completes the purchase.
Orders
When you place an order, you are submitting a request to purchase the selected products.
After an order is submitted, you will receive an order confirmation containing relevant order details.
We may contact you if additional information is required to process your order.
Payment Methods
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Payment authorization may be subject to verification by the applicable payment service provider.
Order Processing and Delivery
Our standard order processing time is approximately 1–3 business days.
After processing, the estimated shipping time is approximately 6–9 business days, unless a different timeframe is indicated for a particular product or order.
Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather or other unforeseen events.
Nothing in this section limits any mandatory delivery rights or remedies available to consumers under French law.
Returns and Refunds
Hcjewellery provides a 30-day commercial return period for eligible products in addition to mandatory consumer rights under French law.
Consumers purchasing goods at a distance generally have a statutory 14-day right of withdrawal, subject to the exceptions established by French law.
Details regarding returns, refunds and statutory guarantees are provided in our Return and Refund Policy.
Legal Guarantee of Conformity
Consumers benefit from the legal guarantee of conformity provided by the French Consumer Code (Code de la consommation).
For goods covered by the guarantee, the legal guarantee of conformity generally applies for two years from delivery, subject to applicable legal conditions and remedies.
Consumers may also benefit from the legal guarantee against hidden defects under the French Civil Code (Code civil).
These statutory guarantees cannot be excluded or limited by these Terms.
Customer Service
For questions concerning orders, products, delivery, returns or refunds, please contact us using the information below.
Email: hello@hcjewellery.com
Phone: +33 6 09 13 55 54
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Central European Time, CET). Sunday: Closed.
Intellectual Property
Unless otherwise stated, the content of the Hcjewellery website, including text, graphics, photographs, logos, designs and other materials, is protected by applicable intellectual property laws.
Content may not be reproduced, distributed, modified or commercially used without appropriate authorization, except where permitted by applicable law.
Website Use
You agree to use our website lawfully and not to interfere with its security, operation or availability.
You must not use the website for fraudulent, unlawful or abusive purposes or attempt to gain unauthorized access to systems or information.
Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable French law.
Hcjewellery will remain responsible for mandatory consumer protections and statutory rights applicable to products sold through the website.
French Law and Consumer Protection
These Terms are governed by applicable French law, subject to any mandatory consumer protection provisions that apply to consumers.
Applicable legislation may include the French Consumer Code (Code de la consommation), the French Civil Code (Code civil), Law No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN), and other mandatory French and European legislation applicable to online sales.
Nothing in these Terms is intended to restrict or exclude mandatory rights granted to consumers under French law.
Consumer Disputes
If you have a complaint, please contact Hcjewellery first so that we can attempt to resolve the matter directly.
Where required by French law, information regarding the applicable consumer mediation service (médiateur de la consommation) will be made available to consumers.
Nothing in these Terms prevents a consumer from exercising any mandatory right or remedy available under applicable French law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements or business practices.
The version applicable to an order will be the version in effect at the time the order is placed, subject to mandatory legal requirements.
Contact Information
Store: Hcjewellery
Website: www.hcjewellery.com
Email: hello@hcjewellery.com
Phone: +33 6 09 13 55 54
Address: 24 RUE DU SOUS LIEUTENANT TRUPIN, SAINT-MÉDARD-D'EYRANS, 33860, France
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