Shipping policy
Last updated: October 6, 2026
Orders are generally processed within approximately 1–3 business days after the order has been successfully placed and payment has been authorized.
Orders are not normally processed on Sundays or applicable public holidays.
Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. It is separate from the shipping transit time.
Shipping Time
After your order has been processed, the estimated shipping time is approximately 6–9 business days.
The estimated shipping time refers to the carrier transit period and does not include the order processing time.
Estimated delivery times may vary depending on the destination, carrier operations, public holidays, weather conditions, customs procedures and other circumstances outside our reasonable control.
Delivery Information
The applicable delivery information and any applicable delivery charges will be presented during the purchasing process before the order is completed.
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
If incorrect or incomplete address information causes a delivery issue, please contact us as soon as possible at hello@hcjewellery.com.
Delivery Delays
While we aim to meet the estimated delivery timeframe, actual delivery may occasionally take longer due to circumstances outside our reasonable control.
If an order is delayed beyond the applicable delivery timeframe required under French law, consumers retain any mandatory rights and remedies available under the French Consumer Code.
If you experience an unexpected delivery delay, please contact our customer service team so that we can review the status of your order.
Tracking Information
Where tracking information is available from the applicable carrier, it may be provided to the customer after the order has been dispatched.
Tracking information is supplied by the carrier and may take some time to update after shipment.
Delivery Issues
If your order arrives damaged, appears incomplete or you believe that the wrong product has been delivered, please contact us at hello@hcjewellery.com with your order number and relevant details.
Where appropriate, photographs or other information may help us review the issue efficiently.
Lost or Undelivered Orders
If an order does not arrive within the expected timeframe, please contact us so that we can investigate the shipment with the applicable carrier.
Consumer rights concerning non-delivery, late delivery or other delivery problems remain subject to the mandatory provisions of French law.
Shipping Costs
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on the destination, delivery method and order details.
Customs and Import Requirements
For deliveries that may be subject to customs or import procedures, applicable customs requirements, duties or taxes may depend on the destination and the circumstances of the shipment.
Where applicable, customers are responsible for complying with local import requirements unless otherwise stated at checkout or required by applicable law.
Customers should consult the relevant customs or tax authorities in their destination country where additional information is required.
French Consumer Protection
Hcjewellery complies with applicable French consumer protection and e-commerce requirements concerning delivery information and consumer rights.
For consumers in France, mandatory provisions of the French Consumer Code (Code de la consommation) concerning delivery, non-delivery and delayed delivery apply where relevant.
Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory consumer rights provided under French law.
Returns Related to Delivery Problems
If a product is damaged during delivery, incorrect, defective or does not conform to the sales contract, please contact us at hello@hcjewellery.com.
Such situations may be covered by statutory consumer protections and legal guarantees under French law and are not limited by our standard commercial return policy.
Customer Service
Email: hello@hcjewellery.com
Phone: +33 6 09 13 55 54
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Central European Time, CET). Sunday: Closed.
Contact Information
Store: Hcjewellery
Website: www.hcjewellery.com
Address: 24 RUE DU SOUS LIEUTENANT TRUPIN, SAINT-MÉDARD-D'EYRANS, 33860, France
For any shipping-related question, please contact us at hello@hcjewellery.com.
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